Responsibilities:
- Deliver excellent service to customers through integrity, respect and being results-oriented;
- Assist in preparing rental notices and invoices on a timely basis (including step rents, free rents, etc.);
- Review lease summaries and rent roll for accuracy;
- Liaise with Lease Administrator to ensure charges for fixturing period are billed accordingly (utilities and cleaning);
- Responsible for the preparation of accounts receivable (collection of rent and additional billings);
- Determine which receivable accounts require reconciliation to collect arrears;
- Obtain monthly and annual gross sales from tenants, update reports and arrange billing for % rent;
- Review of monthly YARDI control reports to identify problems and take corrective action. (Tenant Rent Rolls, Billing Generation, EFT, Aged Delinquency);
- Review A/R for outstanding arrears, prepare accounts receivable commentary for internal review and monthly report;
- Coordination of year-end recoveries and tax escalations with direction from PM/GM and Accountant;
- Provide Accountant or PM/GM relevant lease sections related to Tenant rents, leasing costs;
- Coding and processing of all supplier invoices;
- Deposit rent cheques and post deposits in YARDI;
- Complete utility spreadsheets for billings and accruals;
- Prepare monthly accruals;
- Assist with preparation of monthly reports (variance analysis, A/R comments and other miscellaneous documents);
- Assist with budget preparation as requested;
- Prepare letters and general correspondence;
- Track supplier invoices to match with tenant billings for additional services;
Qualifications & Competencies
- Experience in Property Administrative role preferred;
- Excellent knowledge of Microsoft Office;
- Working knowledge of YARDI accounting systems is an advantage;
- Customer oriented/customer focused;
- Excellent written and verbal communication skills;
- Supports teamwork environment with positive and professional attitude;
- Goes the “extra mile” to understand and respond to customer needs;
- Flexibility to changing work conditions including interruptions and multi-tasking ability;
- Ability to work independently and under pressure, deal with deadlines.
- This role is a critical collaborator and requires full-time office presence.
