To oversee and enhance West Edmonton Mall Property Inc.’s pest management programs, ensuring the safety, cleanliness, and comfort of guests, tenants, and staff. This role supports the unique needs of a large, high traffic retail and entertainment property by implementing proactive pest control strategies, maintaining regulatory compliance, and safeguarding the reputation and operational excellence of West Edmonton Mall.
Primary Responsibilities
- Lead and manage all pest control operations across West Edmonton Mall’s diverse spaces, including retail areas, entertainment attractions, food courts, back-of-house areas, service corridors, rooftops, and other areas as needed.
- Conduct regular inspections to identify pest activity, sanitation risks, and structural vulnerabilities.
- Provide daily hands-on pest removal activities, clean-up, and sanitation practices at or above industry standards.
- Develop and implement treatment plans and preventive strategies compliant with municipal, provincial, and federal regulations.
- Coordinate and oversee external pest control vendors to ensure high-quality service and adherence to contractual expectations.
- Provide strategies and work on on-going removal and preventative programs both internally to the facility and externally including a rooftop bird prevention program.
- Maintain accurate and compliant records of inspections, treatments, chemical usage, and incident responses.
- Train mall staff and tenant partners on sanitation standards, reporting procedures, and best practices for pest prevention.
- Oversee mall tenant pest control programs, ensuring prevention, proper documentation, and compliance with pest control policies.
- Lead structural and sanitation inspection programs for food service tenants to improve health, safety, and regulatory compliance at WEM.
- Monitor trends in pest activity across the mall and adjust protocols as needed for optimal effectiveness.
- Respond rapidly to pest-related incidents to ensure minimal disruption to guests and tenants.
- Work with company owned hotel properties and related management to provide pest control services and/or act as a company representative to when requested towards the common goals of the environmental services department for the organization.
- Collaborate with internal departments including Maintenance, Housekeeping, Attractions, and Food & Beverage, and the Mall Tenants.
- Ensure all pest control materials, equipment, and chemicals are ordered, stored, used, and disposed of safely according to the Environmental Protection and Enhancement Act.
- Oversee the departmental budget while driving strategic growth initiatives to expand services, improve efficiency, and meet organizational goals.
Desired Qualifications
- Previous experience in pest control, environmental services, or facility sanitation management.
- Strong understanding of integrated pest management principles and environmental safety standards and the ability to wear required PPE for chemical and hazardous work.
- Excellent problem-solving, communication, and documentation skills.
- Ability to lead training sessions and coordinate with multiple departments.
- Strong attention to detail with the ability to assess risks and implement solutions quickly.
- Ability to walk for extended periods of the day, lift, move, bend, crouch, climb stairs and ladders, and handle equipment as required for inspections and treatments.
- Proficiency with reporting tools, inspection software, or facility management systems is an asset.
Terms Of Employment
- This is a salaried position that will depend on experience and qualifications.
- May require early mornings, evenings, weekends, or on-call availability depending on operational needs.
- Must be able to pass a basic security clearance.
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