Director, Commercial Property Management

Position Summary:
The Director, Commercial Property Management is a senior leadership role responsible for the strategic and operational oversight of Westcorp's commercial property portfolio across Edmonton, Calgary, and Kelowna. Based at College Plaza in Edmonton, this position leads a team of 8 direct reports and requires proven expertise in financial management, operations, commercial leasing and team leadership. The ideal candidate will drive revenue growth through ensuring operational excellence, delivering exceptional tenant service, designing aggressive leasing programs and maintaining full regulatory compliance.

Key Responsibilities:
Strategic Leadership & Team Management

• Lead and manage a team of 8 direct reports, including recruitment, performance management, training, and professional development
• Create and maintain effective operational procedures, ensuring office goals are achieved and continuously streamlined
• Assist asset management activities with new business development, revenue generation, and tenant services

Financial Management & Reporting

• Prepare operating budgets; review monthly variances and prepare quarterly re-forecasts for all commercial properties
• Prepare Net Effective Rate analyses, leasing reports, stacking plans, negotiation status updates, and monthly management reports for ownership
• Manage accounts receivable/payable, approve invoices, ensure timely rent collection, minimize unapplied cash, and proceed with default remedies as required

Leasing & Marketing

• Work with outside Brokers and VPAM to coordinate leasing programs for all commercial properties in Edmonton, Calgary, and Kelowna; set and achieve targets for new and renewal leasing
• Facilitate marketing plans in conjunction with the internal Westcorp team and brokers, coordinate property tours, and maintain website content, including floor plans and site plans
• Build and maintain strong broker relationships and stay updated on tenant expansion and renewal requirements

Lease Administration & Tenant Relations

• Coordinate lease negotiations, renewals, and amendments; manage tenant improvement projects and ensure lease compliance
• Maintain strong tenant relationships, conduct bi-annual CRM surveys, and ensure high tenant satisfaction and retention
• Approve annual operating cost adjustments, pre-bills, and oversee implementation of EFT programs

Property Operations & Compliance

• Conduct regular site inspections; oversee maintenance, repairs, and capital projects while managing contractor and vendor relationships
• Implement and maintain policies for preventative maintenance, insurance risk management, and environmental risk management
• Ensure all property records are accurate and current; ensure compliance with all local, provincial, and federal regulations
• Follow Playbook policies and maintain continuing education requirements

Qualifications & Education:

• Minimum 7-10 years of progressive commercial property management experience, with at least 3-5 years in a senior leadership or director-level role managing multi-tenant commercial properties
• Bachelor's degree in Business Administration, Real Estate, Property Management, Accounting, Finance, or a related field is an asset
• An Active Real Estate Council of Alberta (RECA) Property Management license is required
• Certified Property Manager (CPM), Facilities Management Administrator (FMA), or Real Property Administrator (RPA) designation is an asset
• Proven expertise in accounting and budgeting principles, including preparation of operating budgets, variance analysis, and financial forecasting
• Yardi property management software knowledge is considered a strong asset
• Demonstrated experience leading and developing teams, including selection, hiring, performance management, and succession planning
• Experience in lease negotiation and administration

Required Skills and Abilities:

• Leadership with proven ability to lead, develop, and manage teams
• Advanced accounting and budgeting expertise, including operating budgets, capital budgets, variance analysis, Net Effective Rate calculations, and P&L management
• Comprehensive knowledge of commercial leases, CAM reconciliations, lease negotiations, and tenant improvement coordination
• Proven commercial leasing success, including setting and achieving targets, and broker relationship management
• Expert proficiency with property management software (Yardi experience highly preferred), and advanced Excel skills
• Exceptional negotiation, communication, and stakeholder management skills
• Strategic thinking with the ability to analyze market trends and translate insights into actionable strategies
• Strong organizational skills with the ability to manage multiple properties and priorities across diverse markets
• Knowledge of Alberta commercial real estate legislation, RECA regulations, building codes, and risk management protocols

Working at Westcorp:
Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville, and they are committed to significant growth in the coming years. Based on its existing development land holdings, Westcorp confidently expects to double the size of its portfolio in the next 5-7 years. Westcorp is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know by completing this form.

 Westcorp employs 200 people with decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.

Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the 'best of class' and the best new entrants to the real estate field, Westcorp provides:

• Our Westcorp Values of Integrity, Vitality, Accountability, Results, Collaboration, Learning, and Innovation
• Competitive wages
• Comprehensive benefits package including a Health Spending Account
• Employee Assistance Program
• Career Plan
• Recognition programs
• Professional development learning
• An exceptional work environment
• A mentoring culture