The Community Experience & Tenant Engagement Coordinator is the on-the-ground presence across the Rohit Rental Living portfolio, responsible for building strong tenant relationships, fostering community within properties, and elevating the day-to-day tenant experience.
This role ensures tenants feel supported, connected, and engaged by actively being present on-site, gathering insights, organizing community activities, supporting property operations communication, and serving as the frontline link between tenants and the Rohit Rental Living team.
Key Responsibilities Marketing Content
- Create basic digital content, including photography and videography for social media and website updates for organic content.
- Manage and execute email and text marketing campaigns and automations.
- Assist with basic graphic design needs for marketing layouts and promotion materials, with the ability to use Adobe Creative Suite.
- Handle day-to-day website updates and ensure real estate rental listings are current across all platforms.
Community & Tenant Experience Activation
- Plan and execute property-level community experiences such as lobby activations, pop-ups, wellness days, seasonal events, and small-scale appreciation initiatives.
- Build engagement calendars tailored to each property’s tenant mix.
- Coordinate with local vendors, community organizations, and internal partners to deliver meaningful experiences.
- Track participation and feedback to shape future activations.
Tenant Relationship Management
- Serve as the first point of contact for tenants regarding day-to-day experience matters.
- Conduct regular site walk-throughs and tenant check-ins to understand needs, concerns, and opportunities for improvement.
- Maintain a pulse on tenant satisfaction and escalate issues to Property Management proactively.
- Support onboarding of new tenants with orientation to building amenities, processes, and contacts.
Operational Support To Enhance Experience
- Communicate building updates, service interruptions, or improvements in a clear, tenant-friendly manner.
- Support implementation of amenity enhancements, common-area improvements, or wayfinding upgrades based on tenant insights.
- Monitor property conditions from the tenant perspective and report issues requiring maintenance or cleanliness improvements.
Tenant Feedback & Insights
- Collect real-time feedback through surveys, in-person touchpoints, and informal conversations.
- Identify trends (e.g., amenities requested, pain points, operational gaps).
- Prepare monthly insight summaries for Rohit Rental Living leadership and Property Management.
Community Partnerships
- Build relationships with neighbourhood associations, small businesses, nonprofits, and event partners to bring community-driven programming into properties.
- Identify opportunities for tenants to engage with local initiatives and each other.
Support For Leasing Experience
- Gather tenant sentiment and use it to support retention planning.
- Provide insight on tenant mix compatibility to support community planning.
- Assist Leasing team with tenant introductions, tours, move-in readiness, and welcome packages.
- Assist with other divisional events and initiatives as required.
Key Skills & Attributes
- Warm, approachable, and highly people-focused.
- Strong communicator who can connect with tenants ranging from small businesses to corporate office users.
- Organized, responsive, and able to manage multiple buildings/tenants simultaneously.
- Creative with community-building instinct — knows how to create small engaging moments on a budget.
- Comfortable being highly mobile and visible on-site (boots on the ground).
- Ability to read a room, de-escalate tense situations, and build trust quickly.
Required WORK EXPERIENCE
- Experience in real estate, retail operations, or tenant services is an asset.
- Proficient in Adobe Creative Suite.
- Proficient in Microsoft Office; comfortable learning property systems.
- Valid driver’s license; ability to travel between sites including Calgary.
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