Security Manager

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

We are looking for a highly motivated Security Manager to join our team at Kingsway Mall. In this role, you will provide effective leadership, guidance and direction for entire Security Department. You will ensure compliance with all standardized safety and security policies and procedures within the company. You will safeguard the company’s property from legal improprieties and loss, and recommend, review and implement Safety and Security programs.


  • Driving customer service philosophies as part of the everyday operation of the Security Department.
  • Making recommendations and leading the Security Department.
  • Providing coaching for Supervisors to ensure growth and adequate resources to make decisions and lead team.
  • Sponsoring asset/corporate wide initiatives and finding opportunities to connect the Security team to overall strategy.
  • Maintaining efficiency and good order of the Security department and processes – security briefs, opening/closing procedures/ SOP, scheduling, etc. Monitoring on a continual basis and provide SM/Supervisors coaching for change where required.

Stakeholder Relations

  • Ensuring tenant and customer satisfaction and attitudes towards safety at the centre. Overseeing Security processes and making changes where required to enhance the experience.
  • Managing Capital and Expense management as it pertains to the Security Department in partnership with the broader team.
  • Overseeing budget, reforecasts and accruals.
  • Managing tenant relations as it pertains to store openings, special events and line up management in partnership with the broader team.
  • Overseeing security related complaints and infractions and support with resolutions to ensure tenant/customer satisfaction.
  • Managing all 3rd party vendors and contracts as it pertains to Security & Life Safety.
  • Coordinating all claims on property related to medical, injuries, slip & falls, etc. and coordinate with risk/insurance.

Security, Life Safety and Emergency Management

  • Ensuring the Shopping Centre aligns with corporate emergency procedures and leading training programs to implement amongst tenants and internal staff.
  • Ensuring Emergency Response Plan is current and processes align with National Program guidance and industry standards.
  • Leading training/audits as required and site has the adequate resources and training for Emergency Response – Annual Fire Drills, ICS Training, Bomb Threats, Pandemic, Emergency Evacuations and Emergency Response, etc.
  • Leading Security program rollouts and special projects as directed by the General Manager.
  • Developing and implementing tenant security awareness programs.

Health And Safety Responsibilities And Accountabilities

  • Ensuring compliance where applicable, all employer responsibilities prescribed under the applicable provincial Health and Safety Act.
  • Knowing and applying legislative roles and responsibilities pursuant to the Occupational H&S Act. Complying with and enforcing provisions of this Act and Corporate H&S procedures.
  • Overseeing the H&S Program and advisory lead on H&S committee in the performance of their duties. Ensuring frequent meetings are conducted and H&S board is relevant and updated.
  • Auditing supervision structure for all departments to ensure workplace safety, and proper use of personal protective equipment.
  • Conduct accident, illness, injury and near-miss investigations as required by the Corporate H&S Manual. Providing prescribed notification to the Ministry of Labour in case of accidents or injury pursuant to legislative requirements.

To Succeed in this role, you have


  • High-school diploma or equivalent experience
  • 8 years of Security experience. Previous experience in a Shopping Centre or large institution is considered a strong asset
  • 5 years of Supervisory experience
  • Valid Security License
  • First Aid & CPR Certification


  • Health and Safety Certifications
  • Training and Certification in Emergency Management
  • Post Secondary education in Law Enforcement, Justice, Security, Police Foundations, Justice Studies or a Policing Certificate

Our story

Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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