Job Board sponsored by

High Rise Facilities Operations Manager

Full job description

The Company

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

The High Rise Facilities Operation Manager will be responsible to ensure all equipment and systems are operated in a safe and efficient manner and are in compliance with all applicable government codes and regulations and responsible to preserve the excellent condition and functionality of the premises. Additionally carries out the day-to-day and emergency maintenance in all assigned residential property enterprises. The High Rise Facilities Operation Manager is a highly responsible individual who enjoys a variety of operations, hands on maintenance tasks, and project management tasks all while ensuring a high level of customer service is always maintained. Reporting to the Community Manager The High Rise Facilities Operation Manager will assist in the preventative maintenance and repairs; always conducting business professionally, ethically and in a timely manner to improve the community. To excel in this position, you must be an outstanding problem-solver with exceptional communication and organizational skills

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

  • Be familiar with all aspects of the building operations including but not limited to HVAC, mechanical, electrical, plumbing, life safety, etc. and ensure all equipment and systems are operated in a safe and efficient manner and are in compliance with all applicable government codes & regulations.
  • Conduct inspections on all site mechanical, electrical, and HVAC systems and related equipment including but not limited to water treatment, boilers, heat pumps, roof top units, air conditioners, etc., on daily/weekly basis and complete appropriate record logs in order to ensure equipment is maintained in good working order;
  • Ensure inspections on all site common areas are conducted and completed in a timely manner and that maintenance concerns/resolutions are documented in an electronic CMMS database.
  • Taking responsibility for the condition of the common property and conducting repairs as needed including, but not limited to; picking up debris, cleaning, repairing light fixtures, trim and snow removal.
  • Take daily readings of all major equipment including but not limited to: air supply temperatures, water temperatures and pressure readings, etc. document and inspect for irregularities in readings;
  • Perform minor mechanical repairs, including basic preventative mechanical maintenance and common elements repairs. Ensure the building is covered for after-hours service for any emergencies in a prompt and efficient manner and advise the Property Manager at any time that service cannot be provided for such emergencies;
  • Ensure completion of work orders in a timely manner.
  • Ensure department adherence to preventative maintenance schedules and procedures.
  • Manage heating, pool and spa chemicals, and plumbing systems to guarantee functionality.
  • Perform general maintenance tasks including painting, minor repairs, finishing hardware, minor plumbing, electrical and carpentry.
  • Ensure continuous review of the mechanical rooms and hazardous locations.
  • Manage the isolation and reporting of unsafe and unsightly items and/or areas.
  • Ensure regular interior, exterior and roof inspections of properties for damage are completed and perform or arrange repairs.
  • Ensure signage and lighting is in good working condition;
  • Monitor building security system, fire alarm panel and sprinkler system regularly for proper operation and manage the repair of any discrepancies;
  • Help develop and implement the budget for the maintenance department.
  • Maintain the inventory records for equipment and supplies.

Additional Duties & Responsibilities

  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with operations as required to maintain workflow and to meet schedules. Notify Community Manager of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties;
  • Utilizes appropriate Personal Protective Equipment (PPE) including, but not limited to, safety glasses, safety shoes and gloves.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.
  • Responsible for providing coverage in the absence of other Maintenance Technicians. Required to engage in an afterhours on call schedule rotation. During this rotation, to respond to phone calls, deal with emergencies by dispatching vendors or investigating and repairing the item(s).

General Maintenance

  • Perform scheduled In-suite repairs for new suites and turn over suites, preventive, routine, and emergency maintenance as directed by the Community Manager, and record activities.
  • Ensure resident satisfaction by delivering a prompt, courteous service completing all work in a professional manner while ensuring a positive “resident service” experience to all residents;
  • Coordinate and complete maintenance repairs on a timely basis to ensure resident satisfaction and safety following priority guidelines
  • Take photos of deficiencies and finished work as required for documenting maintenance repairs and damage utilizing and store them digitally
  • Coordinate and complete general maintenance in parkades, mechanical rooms, on rooftops, and in other common areas
  • Maintain a thorough knowledge and understanding of all building mechanical systems (i.e., pumps, life safety systems, HVAC, swimming pools, and other systems depending on the specific property)
  • Ensure all tools and cleaning equipment are maintained and serviced regularly
  • Ensure all mechanical and exit doors are secure and properly functioning at all times
  • Coordinate and supervise trades work such as painters, electricians, plumbers, etc. when necessary as directed by the Community Manager
  • Coordinate cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or other as assigned by the Community Manager
  • Ensure property, grounds and vacant suites are kept clean in accordance with FirstService Residential Alberta standards
  • Be responsible for opening and locking suite doors for service personnel when entry has been authorized
  • Accompany all vendors and contractors in resident suites at all times
  • Emergency response and on-call duty, as required; and
  • Other related duties as required. Must be able to lift at least 25 kilograms.


  • Must be available to participate in regular on-call rotation for after hours emergencies
  • Hours accumulated during on-call rotation will be paid as time in lieu

Customer Service

  • Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
  • Handle resident concerns and inquiries with a goal of 100% satisfaction.
  • Respond to all resident inquiries concerns within a 48-hour window
  • Foster a strong customer service culture amongst all team members

Administration and Reporting

  • Ensure maintenance records, files, and documentation are maintained accurately and timely and in accordance with established procedures
  • Comply with regular fire and life safety standards including monthly testing and annual drills
  • Maintain part stock, maintenance supplies, and complete regular inventories. Work with Community Manager to order supplies as necessary to ensure the proper operation of the property
  • Adhere to all purchasing and purchase order policies
  • Maintain all logs and safety checks.

Maintenance and Building Management

  • Effectively schedule all Suite turnover and suite renovations within the properties, and within a pre-determined timeframe.
  • Actively monitor conditions in suites and common areas
  • Monitor and ensure proper and full use of Yardi Mobile Maintenance and Connect work orders
  • Enter Work Orders in Yardi/Connect for all tasks to be completed
  • Conduct Move out inspections and co-ordinate required maintenance work as necessary
  • Conduct Move in inspections for both new and turn over suites and coordinate work with the inhouse maintenance team
  • Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
  • Ensure preventative maintenance is scheduled
  • Conduct special inspections and repairs on items out of warranty for the developer and coordinate trades for any code related repairs as directed by the community manager. (i.e. In Suite fan coil inspections)

Education & Experience

  • Grade 12 or equivalent;
  • Power Engineering 4th or 5th Class;
  • Minimum 3-5 years’ experience in general maintenance in a residential, commercial or retail environment;
  • Minimum 3-5 years' experience in physical plant operations, HVAC, Plumbing, Electrical, Fire Alarm, and other related equipment and systems;
  • Knowledge of Occupation Health and Safety Act, knowledge of Workplace Hazardous Materials Information Systems (WHIMIS);
  • Sound knowledge of building systems, life safety, and emergency procedures;
  • Hands on and strong knowledge of general maintenance procedures and techniques;
  • Knowledge of Provincial Building Code & Regulations, Canadian Electrical Code, Provincial Fire Code and Electrical Safety Authority;
  • Strong computer literacy;
  • Ability to read and interpret mechanical/electrical blueprints.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Must be fluent in English;
  • Good communication and customer service skills;
  • Able to work independently with minimal direction and able to respond quickly to emergency situations;
  • Great time management skills and ability to prioritize work in order to deliver successful results within agreed upon time frames;
  • Collaborative worker and effective member of a team;
  • Good judgment and decision-making skills;
  • Detail oriented and good organization skills;
  • Positive attitude and willingness to work overtime and respond to emergencies;
  • Adaptable to new ideas and change;
  • Valid class 5 driver's license;
  • Knowledge of Occupational Health and Safety Act, knowledge of Workplace Hazardous Materials Information Systems (WHIMIS)

Tools & Equipment Used

  • Experienced and knowledgeable working with basic tools, making general repairs.
  • Maintain and carefully use the provided tools with proper PPE.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must able to stand or sit for prolonged periods of time, must be able to use a keyboard, office equipment, and basic tools for general property repairs.
  • Must possess a valid class 5 Alberta Driver’s License and be able to travel in order to attend all off site trips reasonable to the role of The High Rise Facilities Operation Manager
  • Be able to work flexible hours to accommodate evening and weekends and/or emergencies when required. Hours over and above normal office hours will sometimes occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.


In and around Edmonton area for supply pick up.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.


Job Types: Full-time, Permanent

Salary: $70,000.00-$80,000.00 per year


  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Tuition reimbursement
  • Wellness program


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Weekends as needed

Application question(s):

  • Do you have a 5th or 4th class power engineering license?

Ability to Commute:

  • Edmonton, AB T5J 0K5 (required)

Work Location: In person

Powered By GrowthZone