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Customer Service Coordinator

Join the Westcorp Team!:

Position Summary:

As a key member of the Commercial Property Management team, the Commercial Concierge will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.

Who You Are:

  • You are a professional with superior written and verbal communication skills.
  • You can provide exceptional customer service and effectively resolve customer concerns.
  • You are a self-starter, and always looking to add value where you can.
  • You are kind, genuine, and enjoy guiding and assisting people.

Key Responsibilities:
  • Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.
  • Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.
  • Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
  • Arrange for the purchase and installation of building signage.
  • Prepare letters, newsletters, and other communication for the complex.
  • Set up, maintain, and audit building keys and access cards.
  • Program door readers and elevators in the access card software (WinPak).
  • Liaise with staff and contract security and ensure they are informed of activities within the complex.
  • Plan and organize promotional events for commercial tenants.
  • Assume the duties of the Chief Fire Warden for the building.
  • Other duties as assigned.

Required Skills and Abilities:
  • Minimum high school education
  • Minimum three years related experience
  • Strong interpersonal and time management skills
  • Ability to organize, execute and follow up in a timely manner
  • Exceptional written and verbal communication skills
  • Strong computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)
  • Prior experience working in property management would be an asset
  • Experience in Angus and Yardi software would be an asset
  • Security clearance required upon offer of employment
  • Highly organized, results-oriented and ability to work in a multi-functional team environment in alignment with our Westcorp Values: Integrity, Vitality, Accountability, Results, Collaboration, Learning and Innovation

Working at Westcorp

Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in, and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville.

Westcorp is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Westcorp employs 200 people with many decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.

Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the ‘best of class’ and the best new entrants to the real estate field, Westcorp provides:
  • Competitive wages
  • Comprehensive benefits package including a Health Spending Account
  • Employee assistance program
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment
  • A mentoring culture

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